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Conflict and negotiation in the workplace case study

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What are negotiation skills, and why are they important to employers? Within a work context, negotiation is defined as the process of forging an agreement between two or more parties—employees, employers, co-workers, outside parties, or some combination of these—that is mutually acceptable. Negotiations usually involve some give-and-take or compromise between the parties. However, negotiated agreements do not necessarily involve both parties meeting in the middle, because one side might have more leverage than the other. Negotiations might result in formal agreements or contracts or may yield a less formal understanding as in a verbal agreement of how to remedy a problem or determine a course of action.
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Case Study on Conflict Management in the Workplace

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CPD: Stress and conflict in the workplace – a case study - Personnel Today

It came to the attention of the CEO of a small company that there was a difficulty between two employees who had been working together for some time but recently appeared to have major differences that were affecting their entire department. The CEO was being approached by both employees at different times and also by their line manager and was spending increasing amounts of time speaking to them, taking notes of their comments, meeting with their line manager and generally finding it difficult to get on with her own job, so time consuming were the conversations. The line manager attempted to deal with the issue in informal conversations but ultimately one of the parties made a complaint of harassment against the other. The matter was dealt with internally and ended in a disciplinary warning which simply led to matters disintegrating.
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The Role of Negotiation in Conflict Resolution Essay examples

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